In the human service profession, empathy, observation, and open communication are essentials skill to maintain awareness of client behavior. Your final project
will consist of creating a PowerPoint presentation for an audience of managers, bus drivers, dispatchers, and administrative staff at the transportation company.
This presentation will reflect a communication style that you feel best suits you, the audience, and the message.
Specifically, the following critical elements must be addressed in your journal assignment:
a. Identify a list of resources designed to meet your clients’ transportation needs.
b. Identify a list of key stakeholders who will support your clients’ transportation needs and the role these stakeholders will play in your final project.
c. How will you develop rapport with your audience?
d. How will you present information about the issue so that all members of the audience understand it?
e. What technology will you use for the presentation?
f. How would you handle disagreement from the panel? Is there more you can do to advocate for change?
Journals are private between the student and the instructor.
Guidelines for Submission: Your journal assignment should be two to three paragraphs in length. Your submission should be typed using double spacing and 12-
point Times New Roman font.
Critical Elements Proficient (100%) Needs Improvement (85%) Not Evident (0%) Value
Resources Provides a brief, high-level overview of the
resources designed to meet the clients’
transportation needs
Provides minimal description of
resources designed to meet the clients’
transportation needs
Does not include description of
resources designed to meet the
clients’ transportation needs
18
Key Stakeholders:
Role in Transportation Needs
Provides brief, high-level overview of the
role each key stakeholder will play in
meeting the clients’ transportation needs
Provides minimal description of the role
each key stakeholder will play in meeting
the clients’ transportation needs
Does not provide a description of the
role each key stakeholder will play in
meeting the clients’ transportation
needs
18
Developing Rapport Response includes actionable
recommendations for developing rapport
within a presentation environment
Response includes recommendations for
developing rapport but they are not
actionable or are not appropriate for the
presentation environment
Response does not include
recommendations for developing
rapport within a presentation
environment
18
Presenting Information Response includes actionable plans for
presenting information to support
understanding by all stakeholders
Response includes plans for presenting
information to stakeholders, but plans
are not actionable or feasible
Response does not include plans for
presenting information
18
Technology Use Response identifies logical choice in using
technology to support the presentation
for use in the final presentation scenario
Response identifies technology to
support the presentation but the
technology is inappropriate for use in the
final presentation scenario
Response does not identify
technology to support the
presentation
18
Articulation of Response Submission has no major errors related to
citations, grammar, spelling, syntax, or
organization
Submission has major errors related to
citations, grammar, spelling, syntax, or
organization that negatively impact
readability and articulation of main ideas
Submission has critical errors related
to citations, grammar, spelling, syntax,
or organization that prevent
understanding of ideas
10
Total 100%